Get help by registering: You may register for an account on the main help desk page which will allow you to track your tickets. Once you have created an account, you can login to create and track your requests. To get started, click Visit Help Desk below and register.
Please note: The account you created when purchasing will not work for the help desk, as it is a separate system.
Get help without registering: You may submit a ticket securely via our help desk without registering by clicking Submit a Ticket below.
You can also submit an email support request by clicking Submit a Ticket (email) below. Please do not include any sensitive information when submitting support requests via email.
After your initial support period has passed, you can still obtain support for Squirrelcart.
Purchasing a Support Renewal will renew your support for an additional 90 days from date of purchase.
You will be able to ask as many questions as you like within 90 days, which makes this option a much better value than paying for each ticket separately.
Support Renewal purchases are non refundable.
Per ticket support starts at $50.00 USD, which covers the first hour of support. Most issues can be resolved within this time. Should the issue take more than one hour to resolve, we will make a determination within that first hour, and provide you with a quote for the remaining time.
Support ticket purchases are non refundable, EXCEPT if the issue you are requesting support for is due to a bug in Squirrelcart. If this is the case, we will fix the bug or provide a workaround, and refund your initial fee. We reserve the right to make all determinations regarding the classification of bugs.Order a Support Ticket